Welcome to the DSB Consulting Utility Customer Care Web site.
You have millions of  dollars worth of equipment in the field and many thousands of customers connected to it.  They expect flawless performance from you every hour of every day, 365 days per year.

You must deliver both internally produced products and those supplied by others.  You must account for the correct usage of each product and facilitate the production of bills for your customers.  They expect 100% accuracy every month in an easily understandable format.

When your equipment is out of service, the resulting outages affect the lives and livelihoods of every customer.  They expect you to know immediately the current status of your equipment, how many customers are affected, and the time that the service will be restored.

You are a utility
The staff of DSB Consulting Inc. has more than 15 years experience working with utilities to raise the bar in all areas of customer care.  This includes
  • Field equipment status reporting
  • Geographic information systems
  • Front-end systems for legacy systems integration
  • Call center systems
  • Billing in a deregulated environment
We understand the true nature of The Challenge, and the pressures on utilities to reduce operating costs while meeting it. 
At DSB Consulting, our goal is a series of collaborations between our staff and yours to move you closer to your business objectives.  Responsibility is shared so that the best knowledge and talents are applied at the correct times to ensure overall success.

Although the precise nature of each client relationship determines how we proceed, here are some examples of services that we might provide 
In addition to articles written by our staff in national publications, we publish a quarterly newsletter, "Delighting Utility Customers"
We bend over backwards to keep our customers happy!  Here are some comments that our staff have received over the years
If you have questions about anything that you have read here, or would like additional information, please fill out our feedback page

We Apply Technology to Help Utilities Delight Their Customers

Looking for beautiful fine art photography? Check out Pam Barbour Photography


Send mail to webmaster@dsbconsulting.com with questions or comments about this web site.
Copyright © 1997-2003 DSB Consulting Inc.